I have worked with some great organizations as a Developer, Email Marketer, Customer Support Executive, Customer Success Manager, Public Relations Manager, CCO & Customer Support Consultant.
I hold expertise in streamlining the on-boarding process, pre-sales inquires, email funnels, tech & billing support, customer advocacy, building & managing a remote and in-house support teams. I streamline the whole support department and work with cross-functional teams to enhance the service/product, website & landing pages as per customer’s feedback.
Book A Free No Obligation Review Session
This Is What We Will Do In Free Review Session
Before the meeting
- We will do some basic research about your service/product & website
- Will randomly contact your support department as a customer to analyze
- Preparing some documentation
In The Meeting
- We will have a quick understanding of your product/service and the clientbase
- A brief discussion of what all you do for the support
- I will point out areas of improvement & stuff that don’t have at all for the support and need to be done.
This is what we will do in various consultation sessions. This will streamline the whole customer support department of yours and will surely increase number of sales via support.
Making Visitors Reach Customer Support Easily
I will help you enhance the website in order to make it easy for your visitors to reach out to customer support for Pre-Sales inquiries. We can convert 30% more visitors when they reach out to the support directly.
Effectively Dealing With Pre-Sales Inquiries
I will help you effectively deal with the Pre-Sales Inquiries. We will develop a great follow up customized email funnels to increase sales. With this, my clients sale over 100 services every month only with support.
Enhancing & Automating On-Boarding Process
I will help you streamline the on-boarding process. This includes many knowledge base documents, guides, videos, etc. With a great On-Boarding process we have seen 70% reduction in post sales tickets.
Billing Support & Automation
I will help you automate a lot of billing tasks. This will give a considerable reduction in number of billing tickets. We will work on assigning authorities to take decisions, offering discounts, refunds, etc.
Tech Support & Automation
I will guide on how to quickly solve a technical ticket and how can we help the customer in a fast and efficient way. I will help you with a lot of automation to reduce the number of technical tickets we get.
This is a very crucial step for any organization to survive and grow. I will help you with customer relationship management. We will work on handling the cancellation requests to retain maximum customers.
This is what I will do for your esteemed organization:
- Letting Customers Reach Support Department Easily
- Effectively Dealing With Pre-Sales Inquiry
- Increasing Conversions & Retaining More Customers
- On-Boarding Process & Automating It
- Billing Support & Automation
- Tech Support & Automation
- Customer Advocacy
- Hiring & Managing A Remote Support Team For 24 hour support.
217, Jasal Complex, 150 Ft. Ring Road, Rajkot, India - 360005